FAQs

When can I expect to receive orders I place in your web store?
We want you to be happy and excited about your purchase and don't mean to dampen your enthusiasm but please take note that our cards can take up to 5 business days to ship. If you have a rush request, feel free to reach out and we will see what we can do  hello[at]sylvangatedesign[dot]com.

Do you charge sales tax?
We do charge 9.0% sales tax (ouch!) on all California orders.

How much does it cost to ship my retail order? 
You can order up to 3 cards for just $3.00 US domestic shipping, otherwise shipping on card orders is $10.00 per order.

Do you accept international orders?
Yes we do, but you will need to contact us to get a quote on shipping your package. Email us at hello[at]sylvangatedesign[dot]com with your address and the items you wish to purchase and we will send you a draft order to review and pay online. Please note that Sylvan Gate Design is not responsible for customs fee or duties on international shipments, these must be paid by the purchaser.

What is your return and refund policy? 
Unopened and unused product in re-sellable condition may be returned within seven days of receipt for a refund less a 10% re-stocking fee. You need to obtain an RMA# before returning the product. Unfortunately shipping costs are non-refundable. Used, opened or final sale items cannot be returned. All personalized orders are non-refundable. Your refund will not be started until the items have been received and inspected and can take up to 10 business days to credit to your account.

What type of custom retail work do you offer? 
Any of the card designs can have the message customized with up to 33 characters of text (including spaces). Sorry, but at this time we can't customize the images. We reserve the right to refuse to print inappropriate phrases. There is a 25 card minimum for custom orders.

You will need to contact us to set up a custom product. Once the design has been created we will email you a proof before printing just to be sure we are all on the same page. Once we receive payment your order will be processed lickety-split! The first proof is free, extra rounds of proofs are available for an additional $5.00 fee.

Wholesale partners looking to customize our products should email us directly for a quote. 

What is Your Privacy Policy? 
Sylvan Gate Design knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Personal information you provide when registering for an account, updating, and placing an order will be kept strictly confidential and will not be sold, leased, or otherwise disclosed unless required by law.

Occasionally, contact information may be used to send news or promotions from Sylvan gate Design (only) with your consent. You can unsubscribe at any time using the link at the bottom of any email you receive from us, but we hope you choose to stay in touch as we expand our product offerings. 

Why does the color of my item look different than online? 
You have all seen the caveats... monitor calibrations, technology and even how the human eye can perceive colors differently. So, this is what we have to say on the matter - while we have done our best to accurately represent the color, position, and scale of our designs, the finished product may be different than appears in the preview.