What color is your signature envelope? Charcoal grey. This classic color combined with a square flap closure gives our cards a modern vibe, and it writes beautifully.
What type of paper do you use for your cards? A heavy weight felt cover paper sourced from US mills.
Why does the color of my item look different than online? You have all seen the caveats... monitor calibrations, technology and even how the human eye can perceive colors differently. So, this is what we have to say on the matter - while we have done our best to accurately represent the color, position, and scale of our designs, the finished product may be slightly different than appears in the preview. If you want to be one hundred percent sure of a color match contact us for a sample.
What are the Care Instructions for your Durable Dinnerware?
ThermoSaf ® resin/plastic is FDA, NSF and EU approved for food contact and multi-oven capable (microwave, conventional and convection). It can be placed in 300 degree oven for up to 90 minutes directly from the freezer.
Our dinnerware may be safely washed in a home or commercial dishwasher (Cascade® products recommended). Harsh abrasive cleaners, scouring pads, etc, should not be used as they can damage the high gloss finish. For best results, only use non-abrasive pads to clean and remove dried food. Repeated daily dishwashing may cause darker colors to fade. To keep colors vibrant, hand-washing is recommended.
But the most important difference between ThermoSaf ® dinnerware and other plastic dinnerware products on the market is that our products contain no harmful chemicals - such as formaldehyde, BPAs or DEHPs. Plus, all the components and manufacturing is done in the U.S.A.
When can I expect to receive orders I place in your web store? We want you to be happy and excited about your purchase and don't mean to dampen your enthusiasm but please take note of our estimated shipping timelines. It will be worth the wait!
Greeting Cards: Cards are made to order and will typically ship in 7-10 business days.
Gift Wrap: Wrap ships direct from our printer to reduce delivery times and minimize paper handling. Please allow 7-10 business days for you product to be ready to ship.
Dinnerware: Plates and platters are made to order and typically ship in 4-6 business days.
You will receive a tracking number once your package is on its way to you. In our experience UPS Ground takes approx. 3 days and USPS first class shipping approx. 5 days for delivery.
What is your return and refund policy? Unopened and unused product in re-sellable condition may be returned within seven days of receipt for a refund less a 10% re-stocking fee. You need to obtain an RMA# before returning the product. Unfortunately shipping costs are non-refundable. Used, opened or final sale items cannot be returned. All personalized orders are non-refundable. Your refund will not be started until the items have been received and inspected and can take up to 10 business days to credit to your account.
Personal information you provide will be used to process payments for orders and ship products. Occasionally, contact information may be used to send news or promotions with your consent.