Save FAQs

 

What color is your signature envelope? Charcoal grey. This classic color combined with a square flap closure gives our cards a modern vibe, and it writes beautifully. 

What type of paper do you use for your cards? A heavy weight felt cover paper sourced from US mills.

Why does the color of my item look different than online? You have all seen the caveats... monitor calibrations, technology and even how the human eye can perceive colors differently. So, this is what we have to say on the matter - while we have done our best to accurately represent the color, position, and scale of our designs, the finished product may be slightly different than appears in the preview. If you want to be one hundred percent sure of a color match contact us for a sample.

What are the Care Instructions for your Durable Dinnerware?

ThermoSaf ® resin/plastic is FDA, NSF and EU approved for food contact and multi-oven capable (microwave, conventional and convection). It can be placed in 300 degree oven for up to 90 minutes directly from the freezer. 

Our dinnerware may be safely washed in a home or commercial dishwasher (Cascade® products recommended). Harsh abrasive cleaners, scouring pads, etc, should not be used as they can damage the high gloss finish. For best results, only use non-abrasive pads to clean and remove dried food. Repeated daily dishwashing may cause darker colors to fade. To keep colors vibrant, hand-washing is recommended.

But the most important difference between ThermoSaf ® dinnerware and other plastic dinnerware products on the market is that our products contain no harmful chemicals - such as formaldehyde, BPAs or DEHPs. Plus, all the components and manufacturing is done in the U.S.A. 

When can I expect to receive orders I place in your web store? We want you to be happy and excited about your purchase and don't mean to dampen your enthusiasm but please take note of our estimated shipping timelines. It will be worth the wait!


Greeting Cards: Cards are made to order and will typically ship in 7-10 business days.

Gift Wrap: Wrap ships direct from our printer to reduce delivery times and minimize paper handling. Please allow 7-10 business days for you product to be ready to ship.

Dinnerware: Plates and platters are made to order and typically ship in 4-6 business days.

You will receive a tracking number once your package is on its way to you. In our experience UPS Ground takes approx. 3 days and USPS first class shipping approx. 5 days for delivery. 

Do you charge sales tax? We do charge 9.0% sales tax (ouch!) on all California orders.

How much does it cost to ship my retail order? You can order up to 3 cards for just $3.00 US domestic shipping, otherwise shipping on card orders is $7.50 per order. Orders that include non-card products will be charged actual shipping costs at checkout. Shipping estimates for non-card orders can be found in the product descriptions. You can check your actual shipping costs before paying by viewing your cart and entering your state and zip code in the boxes provided.
 
For expedited services, please contact us directly at hello[at]sylvangatedesign[dot]com to get a custom quote.

Do you accept international orders? Yes we do, but you will need to contact us to get a quote on shipping your package. Email us at hello[at]sylvangatedesign[dot]com with your address and the items you wish to purchase and we will send you a draft order to review and pay online. Please note that Sylvan Gate Design is not responsible for customs fee or duties on international shipments, these must be paid by the purchaser.

What is your return and refund policy? Unopened and unused product in re-sellable condition may be returned within seven days of receipt for a refund less a 10% re-stocking fee. You need to obtain an RMA# before returning the product. Unfortunately shipping costs are non-refundable. Used, opened or final sale items cannot be returned. All personalized orders are non-refundable. Your refund will not be started until the items have been received and inspected and can take up to 10 business days to credit to your account.

What type of custom retail work do you offer? You will need to contact us to set up a custom product. Once the design has been created we will set up a custom order for you and email you a proof before printing just to be sure we are all on the same page. Once we receive payment your order will be processed lickety-split! The first proof is free, extra rounds of proofs are available for an additional $5.00 fee.

Any of the card designs can have the message customized with up to 33 characters of text (including spaces). Sorry, but at this time we can't customize the images. There is a 20 card minimum for custom orders.

Our gift wrap designs are available in three co-ordinating colors. To customize with your own color just let us know the CMYK or RGB code. There is a 30 sheet minimum per design for custom orders.

Wholesale partners looking to customize our products should email us directly for a quote. We also offer blind drop ship (direct to customer) capability to wholesale customers on our dinnerware products. Please contact us for more details. 

What is Your Privacy Policy? Sylvan Gate Design knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Personal information you provide when registering for an account, updating, and placing an order will be kept strictly confidential and will not be sold, leased, or otherwise disclosed unless required by law.

 

Personal information you provide will be used to process payments for orders and ship products. Occasionally, contact information may be used to send news or promotions with your consent.